Chris Dolman is the EM, Data and Algorithmic Ethics at Insurance Australia Group (IAG). IAG (ASX:IAG) is the largest general insurance company in Australia and New Zealand.
Chris joined IAG as Manager, Insurance Liabilities in 2010. Since then, Chris has held various senior leadership positions across the company, including analytics director and GM analytics. Over the years, his responsibilities have included oversight of the insurance liabilities, pricing, regulatory engagement, actuarial, finance, reinsurance, risk and capital.
Presently, he is helping IAG to ensure that data-driven decisioning algorithms operate under clearly defined standards.
He thrives on exploring the critical ethical and philosophical questions about the use of AI technologies. He is constantly engaged in volunteer activities with Actuaries Institute Australia and professional events to promote the responsible use of data and AI. He is also heavily engaged in various research initiatives with organisations and academia on related aspects of ethical AI.
Chris was a pivotal force in setting up and developing the data science capabilities at IAG. He is also a pioneer of paving the way for the company in greater use of algorithmic decision making. He led IAG’s analytics function in its early inception and instigated projects which ultimately realised multi-million dollar benefits across organisational verticals.
Chris won the 2021 All-Actuaries Summit Melville Prize for his paper discussing IAG’s Australian AI Ethics Framework project that he led. He also won the Melville Actuaries Summit Prize 2020 and Actuaries Institute “Spirit of Volunteering Award” 2020.
In this exclusive episode, Chris shares with us:
- How his academic background in mathematics and the problem-solving skills that he acquired helps him with data analytics in the insurance industry.
- How the younger generation can develop their career in the field of data analytics and ethical AI.
- Chris also shares his paper on IAG’s Australian AI Ethics Framework and how to incorporate this framework.
- The aspect of the size of data sets and the impact of size on the AI systems from the ethical perspective.
- What’s important in designing the systems to ensure the ethics are incorporated
- He explains all these with case studies and examples from the insurance industry, like pricing analytics and the use of AI in claims assessment.
- The social impact and the customer impact of ethical AI.
- Frameworks and conceptual tools that Chris and his team have developed at IAG.
- How other industries can learn from the insurance industries’ data-driven systems and ethical AI practices.
- Creating the balance between driving the business growth vs the impact on society.
- How the engineers and senior managers can make the right decision while designing your business IT systems.
If you are a senior business leader, who has been wanting to implement AI in your organisation, but you are equally concerned about the bias and ethical issues surrounding it, this is the episode you should not miss.
More links about the guest
What is one book that he would gift to his younger self:
- Fooled by Randomness by Nassim Nicholas Taleb